j118 Privacy
Policy

j118 operates Pakistan's premier online casino and sports betting platform. In delivering our services to players across Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all other cities and regions of Pakistan, we necessarily collect and process certain personal information about our players.

This Privacy Policy sets out in clear, plain English precisely what personal data j118 collects, the purposes for which it is processed, the legal grounds on which we rely to process it, who we share it with, how long we keep it, and what rights you hold as a data subject. This Policy is incorporated by reference into j118's Terms & Conditions and forms part of the legal agreement between you and j118.

j118 operates in accordance with internationally recognised data protection principles, including those reflected in the General Data Protection Regulation (GDPR) frameworks as a benchmark standard for privacy best practice, even where those regulations do not apply directly. We apply these standards because our players deserve nothing less.

If you have any questions about this Policy or how j118 handles your data, please contact our support team at any time. Contact details are provided in Section 13 of this Policy.

j118 collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with our platform, and from trusted third-party verification partners where necessary. The categories of data we collect include:

j118 does not collect or store sensitive personal data such as biometric data, health information, or political opinions. KYC documents are retained only for as long as required by our compliance obligations and are securely deleted thereafter.

j118 uses the personal data we collect for specific, defined purposes only. We do not use your data in ways that are incompatible with the purposes described in this Policy. The primary purposes for which we process your personal data are:

• Account Creation and Management: To register your j118 account, verify your identity, manage your login credentials, and maintain accurate account records.
• Service Delivery: To provide you with access to live casino games, cricket betting markets, PSL wagering, slot games, and all other j118 platform features. Without processing your data we cannot deliver these services.
• PKR Payment Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and Cash Deposit channels. Payment data is processed in conjunction with our certified payment providers.
• KYC and Anti-Money Laundering Compliance: To verify player identity before withdrawal processing, and to comply with international anti-money laundering (AML) and counter-terrorism financing (CTF) obligations applicable under j118's operating licence.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling behaviour, to apply self-imposed limits requested by players, and to action self-exclusion requests in accordance with our Responsible Gaming Policy.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain records of support interactions for quality assurance purposes.
• Promotional Communications: Where you have opted in, to send you personalised promotional offers, bonus notifications, and platform updates via email or SMS. You may unsubscribe from marketing communications at any time.
• Platform Improvement: To analyse aggregated, anonymised platform usage data to improve game offerings, user interface design, and overall player experience.

j118 processes your personal data on the following legal grounds, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfil the agreement between you and j118 — including account management, game delivery, and payment processing — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with AML regulations, KYC verification requirements, and other applicable legal and regulatory obligations is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, platform security, customer support quality assurance, and anonymised analytics is carried out on the basis of j118's legitimate interests in operating a secure, fair, and well-functioning platform — provided those interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies is carried out on the basis of your freely given, informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

j118 does not sell, rent, or trade your personal data to third parties for any commercial purpose. We share your personal data only with trusted service partners who are strictly necessary for the operation of the j118 platform, and only to the minimum extent required for each partner to fulfil their role:

• Payment Processors: JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and other approved PKR banking partners receive only the transaction data required to process your deposits and withdrawals.
• KYC and Identity Verification Providers: Certified third-party KYC services receive your identity documents and personal details solely for the purpose of verifying your identity in accordance with AML compliance requirements.
• Game Studio Providers: Live casino and slot game studios receive your player session identifier (not your full personal profile) to deliver game content and maintain fair play logs. These providers are contractually obligated to maintain data confidentiality.
• IT and Cloud Infrastructure Providers: Our platform infrastructure and data storage providers are bound by strict data processing agreements and maintain security standards equivalent to those applied by j118 directly.
• Regulatory and Law Enforcement Authorities: j118 will disclose personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where legally required to do so — for example, in response to a valid court order or regulatory investigation.

All third-party data processors are contractually required to process your data only for the stated purpose, to maintain appropriate security measures, and to comply with applicable data protection standards.

j118 uses cookies and similar technologies (including local storage and session identifiers) on our platform. Cookies are small data files placed on your device that help us provide a better, more personalised experience. The types of cookies we use are:

• Strictly Necessary Cookies: Required for the core functionality of the j118 platform — including maintaining your logged-in session, remembering your language preferences, and ensuring secure account access. These cookies cannot be disabled without impacting platform functionality.
• Functional Cookies: Used to remember your preferences such as display settings, game lobby filters, and preferred PKR payment method. These improve your experience but are not essential to core function.
• Analytical Cookies: Used to collect anonymised data about how players navigate and interact with the j118 platform — which games are most played, which pages receive the most visits, and where players drop off. This data is used solely for internal platform improvement purposes.

j118 does not use advertising or cross-site tracking cookies. We do not share cookie data with advertising networks or social media platforms for behavioural targeting purposes.

You may manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will affect your ability to use certain features of the j118 platform, including maintaining your login session.

j118 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

Upon expiry of the applicable retention period, j118 will securely delete or anonymise your personal data such that it can no longer be attributed to you as an identifiable individual.

j118 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• Encryption in Transit: All data transmitted between your device and the j118 platform is encrypted using TLS 1.3, ensuring that your login credentials, payment details, and personal information cannot be intercepted.
• Encryption at Rest: Personal data stored on j118 servers is encrypted at rest using AES-256 encryption.
• Access Controls: Access to player personal data is strictly limited to j118 staff who require it to perform their designated job functions. All staff with data access are subject to confidentiality obligations and regular security training.
• Two-Factor Authentication: j118 offers and encourages two-factor authentication (2FA) on all player accounts as an additional layer of security beyond the standard password login.
• Regular Security Audits: j118's platform and infrastructure undergo periodic security assessments and penetration testing conducted by independent third-party security specialists.
• Incident Response: In the event of a confirmed personal data breach that poses a risk to your rights, j118 will notify affected players and relevant authorities within the timeframes required by applicable data protection standards.

j118 recognises and respects the following rights that you hold in relation to your personal data. To exercise any of these rights, please contact our support team using the contact details in Section 13. j118 will respond to all valid data subject requests within 30 days.

• Right of Access: You have the right to request a copy of all personal data j118 holds about you, together with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. For certain account data, you may update information directly through your j118 account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to our legal retention obligations — for example, AML regulations require us to retain certain KYC and transaction records for defined periods regardless of an erasure request.
• Right to Restriction of Processing: You may request that j118 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to j118 in a structured, commonly used, machine-readable format, and to request that we transmit this data directly to another controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes. j118 will consider and respond to all such objections.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

j118 operates internationally and some of the personal data we collect may be transferred to, stored in, or processed in countries outside Pakistan. This may occur in the context of our cloud infrastructure providers, game studio partners, or KYC verification services.

Where personal data is transferred internationally, j118 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that which applies within Pakistan and consistent with international data protection best practices. Such safeguards may include:

• Contractual data processing agreements requiring recipient organisations to maintain equivalent data protection standards;
• Transfers to countries that maintain recognised adequate levels of data protection;
• Technical measures such as encryption that protect data during international transit.

By registering a j118 account and using our platform, you acknowledge that your personal data may be processed in countries outside Pakistan as described in this Section, subject to the protections outlined above.

The j118 platform is strictly intended for adults aged 21 years and above. j118 does not knowingly collect, process, or retain personal data from individuals under the age of 21.

All new registrations are subject to age verification checks. Where j118 has reasonable grounds to believe that a registered account belongs to an individual under the age of 21, the account will be suspended immediately pending verification. If the suspicion is confirmed, the account will be permanently closed and any personal data associated with it will be securely deleted, subject only to any minimum retention obligations required for regulatory compliance.

If you are a parent or guardian and believe that your child may have registered a j118 account without your knowledge, please contact our support team immediately. We will investigate and act without delay.

j118 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform functionality. When material changes are made, we will notify registered players via the platform or by email to the address associated with their account, with reasonable advance notice where practicable.

The "Last Updated" date displayed at the top of this Policy reflects the date on which the current version came into effect. We encourage players to review this Policy periodically to stay informed about how j118 protects their personal data.

Continued use of the j118 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the platform and may request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way j118 handles your personal data, please contact our dedicated privacy support team. We are available 24 hours a day, 7 days a week, in both English and Urdu, to assist players across Pakistan.

If you are not satisfied with j118's response to a privacy concern, you have the right to escalate your complaint to the relevant data protection or regulatory authority applicable under j118's operating licence. Our support team can provide further details of the applicable supervisory authority upon request.